Delivery: Delivery: our delivery fleet is always at your service Monday through Friday during opening hours.
Flat Tires: Flat tires are customer's responsibility.
Service: We believe our rental equipment is the best serviced equipment available, and we have a knowledgeable staff to service and maintain the equipment properly.
Shifts: Our rates are based on equipment being used on a standard 8 hour day, 5 days a week. (Excess hours used will be charged proportionately)
1/2 day = 4 consecutive hours or 5 p.m. through 8 a.m.
Day = 24 hours out or Saturday 4 p.m. through Monday 8 a.m. (maximum 8 hours use)
Week = 7 consecutive days (maximum 40 hours use)
Month = 4 weeks (maximum 160 hours use)
Cleaning Charges: Proper use of a piece of equipment does not end with the completion of the work being done. It continues through the cleaning and putting away of the equipment. Save money, Return equipment clean.
Customer Responsibility: Once equipment leaves the rental yard, the customer is completely responsible for it until it is returned to the rental yard and a RETURN RECEIPT has been issued to the customer. In case of loss of the equipment, the customer will be charged the full price of the equipment, not a depreciated value. No damage waver, sales tax, fuel charge, or cleaning charge are included in rental rates. Customer is responsible for securing all rental equipment to vehicle or trailer.
Fuel Policy: All engine powered equipment is rented full of fuel and must be returned full or there will be an extra charge added. This excludes 2 cycle engines.
NOTE: $50.00 charge on checks returned from the bank.
PARTY ORDER DEPOSIT POLICY
General Party Orders
A deposit of 50% of the total order (minimum $15.00) is required to place the reservation. The balance of payment is due when you pick up the items. Your deposit is refundable up to 7 days before your event.
Frame Tent Rentals
A $100.00 deposit is required to reserve a party tent/canopy up to 20x30. A $200.00 deposit is required to reserve a party tent/canopy 30x30 or larger. This deposit is refundable up to 7 days before the event.
Special Order Linens
Payment in full is required when placing a reservation for special order linens. This payment is refundable up to 10 days before the event. No changes or cancellations can be made to the order within 10 days of the event.
Delivery is to the front door only; there will be an extra charge added if we have to go upstairs or downstairs, this also includes elevators. We deliver Monday through Friday during open store hours. Balance of payment is due prior or at time of delivery.
Amount Change to Order
Items that require time to pull like china, glassware, silverware, linens, cannot be changed 48 hours prior to pickup or delivery day.
How to Return Items
Items must be returned washed and put back in the correct racks. We will charge for dirty items and for missing racks and/or boxes, also return any dividers.
Linens: Do not wash linens, shake out, fold and put back in the box(s). Do not put linens in a plastic bag they will mildew. If we can’t get mildew out we will charge a replacement cost. We also charge a replacement cost if we can’t get out stains or wax, or linens come back damaged.
Tables and Chairs: Must be returned clean and with no tape, staples, nails, etc. or we will charge a cleaning fee. We charge for any missing items, including racks.
We do not refund any money on items that are not used.
Rental Policy and Customer Responsibility
Harvey's Rent-All • 1409 South George Street • York, PA 17403 • Phone: 717-845-2789 • FAX: 717-852-0014
Copywrite 2017 Harvey's Rent-All, Inc. All rights reserved.